Customer Satisfaction Score
100 Most Recent Support Tickets
Yeah, we’re pretty serious around here about our customer support. If the numbers below don’t make that clear, give
us a call. You will ALWAYS reach a real human located in Bend, Oregon. 24 hours a day, 7 days a week, 365 days a year.
Yes, even on New Years Eve (Sorry, we probably can’t call you a taxi though – but we would definitely try!)
Bundle of thanks, you guys are providing the best of the best support to the customers.
Muhammad JunaidIbex. Global
Holly went above and beyond last night to help me. Clean up the template before CIC’ing traffic back. Customer was happy and me too. Thank you!
Kimberley BrewerCCI Network Services
Thank you for checking in, as always. You win the award for best vendor follow up. I’m usually the person that is asking for updates, so this is a nice change.
The 866 TFNs RespOrg.com took over for us late last year performed flawlessly throughout our peak business period.
Randy VoseBoston Market Corp.
The web portal is just magic! It’s very efficient to use and all the info is just a couple of clicks away!
We at USA Digital have definitely appreciated the value RespOrg.com brings to our organization!
Donna RiceUSA Digital
Our company, Navis, has been using RespOrg.com as our RespOrg for the past 15 years. As Navis has grown so has our usage of TFN’s, and we rely on RespOrg.com to process our submitted RespOrg’s in a timely fashion which they do. Navis currently has over 118K TFN’s that RespOrg.com has RespOrg’d on our behalf with no real issues ever. In the past, RespOrg.com helped devise a disaster plan for our TFN’s where we have templates setup which allows Navis the ability to change the CIC at the SMS on any template of TFN’s to allow Navis to continue to route inbound traffic during carrier outages. This is a huge win for our clients as we promote a proven 99.9% uptime on the routing of the inbound traffic on the 118K TFN’s we currently maintain.
I have worked in the telecom industry for over 40 yrs. In that time I have worked for several telecom companies. The one thing constant over the years was using RespOrg.com as my RESPORG. With RespOrg.com I not only have control over my toll free numbers I also have, as a partner, a company that is extremely knowledgeable, a leader in our industry. They provide a very valuable service backed by world class customer service. As long as I am in telecom, I will be with RespOrg.com.
AlBroadband Office Solutions
MIX Networks has leveraged RespOrg.com’s independent resporg and LNP management services to increase operational efficiencies and lower costs. RespOrg.com’s expertise in these areas has allowed us to use them as an outsourced LNP department, freeing up some of our staff for other projects. RespOrg.com’s customer service and responsiveness are first rate. They are very accessible and are always available to answer questions. Their considerable experience and specialized industry insights make them an invaluable advocate to have on your side when navigating the often challenging world of LNP. We highly recommend their services to any carrier or customer looking for an independent LNP/resporg partner.
Carrier TurnerMix Networks
RespOrg.com has managed tens of thousands of our phone numbers for several years – when we need something, they’re always around to help, armed with years of experience.
TFF Provisioning TeamTollFreeForwarding.com
We have all of our TFNs in one place of control now; simplification.
We have recommended RespOrg.com many times over to other partners here in CAN and USA. I would say these folks are the best in the industry have been doing this forever and their response level and service is one of the best we have dealt with.
ULG operates with the notion of zero downtime and RespOrg.com helps facilitate this above any carrier level with all our customer specific toll free numbers. Sharing a common perspective of exceptional customer service RespOrg.com allows for ULG customers to have full redundancy even when a carrier experiences an outage. Thank you RespOrg.com for the continued support.
Alen KeshishyanUnited Language Group
After over 8 years of working together, I can say that RespOrg.com is not only one of our longest-standing vendors, but also one of the most pleasant to do business with. Always straightforward and high integrity with no surprises. Not only have we saved money relative to using carrier RESPORG services, but we have far more capability and advice from the experts whenever we need it.
Christian WattsEC Data Systems
For me it has been all upside benefits working with them. In fact, we have gotten all the above benefits and more with ATL who’s charges equal about 0.18% of what we saved on carrier bills alone.
Victor CorbinRetired Telecom Manager
The ATLAS Pro platform, from RespOrg.com, offers toll-free number management through a powerful and intuitive GUI interface. With APIs available for toll-free search, reserve, and routing directly into your back-end systems, ATLAS Pro allows users to create custom traffic templates bringing users closer to their ideal routing scenarios. Among other features, ATLAS Pro boasts industry-best inventory reporting, number parking of non-active numbers, real-time SOMOS connectivity via MGIs, and 2-click disaster recovery. With multiple plans available to fit any size organization, ATLAS Pro gives your business complete control of your toll-free numbering assets.
RespOrg.com allows you to bypass the carrier altogether. You have complete control of your numbers, and in the event of an outage it’s a simple and speedy process to change carriers and get your numbers back up and working. Toll free numbers are one of a company’s most valuable assets. Every incoming call is a potential sale and can equate to actual dollars. When a carrier suffers an outage, it’s your business that pays the price. For as low as $49.00 per month, your business can be protected from carrier outages that could affect your customer retention, new customer acquisition, and potentially cost your business money.
Whether you are a small business or large corporation, a memorable toll-free number connects you to your customers. Some providers will overwhelm you with toll-free numbers that have little to no value. We only offer the highest quality numbers with vanity wording, true 800’s, or sought-after repeating digits. Our experienced team will guide you, step-by-step, on how to migrate your new toll-free number(s) to any provider that you’d like. Porting is a complicated process, but we handle it for you so you can rest easy! This is just the beginning of what you will be able to do with our toll-free search and reserve platform. As development sprints come to fruition, expect to see monetization options for your unused numbering inventory, park/protect functionality, 3rd party number listing, shared use, local number search and reserve, as well as automated porting of your newly reserved number(s).
When inbound toll free calls are routed to your company, that traffic can follow several different paths. Least Cost Routing is a method by which we help you determine the lowest cost path. Call quality and stability are never compromised. You can use your existing carriers and maintain full control of your carrier relationships. This means you can use Tier 1 carriers and remain compliant with your existing contracts. Using criteria such as geographic location, time of day, and carrier rate data, we build a complex routing template which we then load into the SMS 800 database. As a result, your toll free traffic is routed for the least cost possible, saving you money. You don’t have to make any changes. We just help you more efficiently route your traffic and suddenly you have more money in your pocket. It couldn’t be more simple.
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Interested in learning more about our services? Have questions, comments, or concerns? Call us or email us – we would love to hear from you!
2700 NE 4th St. STE 240
Bend, OR 97701