We operate in an industry full of complexities, the lack of automation, and steep learning curves. Our purpose, passion, and our cause is to “Make it simple.” We leverage technology to connect, protect, and grow.
Be Excellent To Each Other
Kind, Honest, Transparent, Accountable, Vulnerable, Loyal
We stand together for the creation of the whole, which is greater than the sum all individuals. We honor and stand behind our Company’s purpose and core values, above all else. We operate with integrity and challenge dishonesty or destructive behavior in a positive manner. We speak openly and honestly, listening without interruption and with an open mind. We interact without ego, and with reasoning, not rank. We express our concerns only with those responsible for dealing with them. We hold ourselves accountable, taking ownership for our part. We hold others accountable, with the understanding this approach is welcomed. We are encouraged to share our emotions, convictions, experience, knowledge and disagreements even when it’s uncomfortable, unpopular, or creates vulnerability. Together we grow – and together we fail. United we stand, divided we fall.
“No matter what happens in life, be good to people. Being good is the best legacy you can leave behind.”
“Honesty is the fastest way to prevent a mistake from turning into a failure.”
“Loyalty isn’t gray, it’s either black or white, your either loyal completely or not at all.”
- Missing somebody? …Call
- Want to meet up? …Invite
- Want to be understood? …Explain
- Have questions? …Ask
- Don’t like something? …Say so
- Like something? …State it
- Want something? …Ask for it
- Love something? …Tell it
We just have one life or many lives to perfect, be real and enjoy this gift…
Confident, Self-aware, Decisive, Fair, Enthusiastic, Knowledgeable, Creative, Inspirational, Endurance
We are always learning and working toward greater self-awareness. We seek to understand our own strengths and weaknesses. We strive to make sound, timely decisions, while understanding that no decision is still a decision. We are fair in treating others equally, no matter the circumstance. Our enthusiasm is infectious. We are never complacent in our desire for expanded knowledge. We are creative with new and innovative ideas that propel our business forward, while inspiring leaders to lead and followers to become leaders. We have endurance to persevere through adversity.
Leaders are learners who are always improving; we understand that part of being a leader is learning to be okay with ambiguity. We won’t have all the answers; we won’t always know the next move. We will have wins and losses, but we must strive to maintain our confidence and operate with conviction. We must always believe in ourselves, and our ability to see things through to the end.
“A true leader is not the one with the most followers, but the one who creates the most leaders.”
“A leader is one who knows the way, goes the way, and shows the way.”
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
Customers first, Innovative products and services, Extraordinary partners, Follow-through
We understand that customers have a choice with whom they do business with and we strive to deliver a world class customer experience in every interaction. We recognize our relationship with our customers is a partnership. As a partner, we strive to provide easy to use, innovative, high quality products and services at a fair price. We seek to support suppliers that are dedicated to the same level of products and services we to deliver. Our objective is the success of the partnership, with our customers and our business partners, which leads to OUR success, as we relentlessly strive for extraordinary outcomes.
“A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a catalyst and it sparks.”
“Extraordinary outcomes are directly determined by how narrow you can make your focus.”
“The achievement of an organization are the results of the combined effort of each individual.”
Belief Begins The Journey
Beginner’s mind, No boundaries, No boxes, Challenge, Explore, Never settle for mediocracy
Thinking outside of the box is far from the norm, so here we seek to be abnormal. No box, no boundaries, no preconceived beliefs or outcomes. Our passion thrives inconstant improvement and multi-dimensional goals. We find new, simple, creative, and disruptive ways to solve problems and deliver value to the industry. We never settle for mediocracy; our “Think Wide” philosophy transcends all boundaries, belief systems, and preconceived outcomes.
“Don’t downgrade your dream just to fit your reality, upgrade your conviction to match your destiny.”
“Small minds are concerned with the extraordinary, great minds with the ordinary.”
“A comfort zone is a beautiful place, but nothing grows there.”
Keep It Simple
Less is more, If we can’t understand it we can’t use it, Start simple and keep it simpler
Just because something seems complex, doesn’t mean it needs to be. Challenge existing paradigms, in our current existence simple is not the norm, complex things and people seem to set a standard of excellence or higher intelligence. Just because you keep it simple does not mean you are stupid, in fact it is quite the opposite.
“Less is more.”
“If you can’t explain it, you don’t understand it well enough.”
“Simplicity is the ultimate form of sophistication.”
“Keep it simple, when you get to complex you forget the obvious.”
“If we can’t understand a product, we can’t use it properly and the widest possible audience must be able to understand it if the product is going to gain market share.”
“Simple is not stupid.”
“It takes a genius to keep it simple.”
Shoot For The Moon
Dream, Inspire, Create, Passion for excellence and a higher standard
Success and greater things come because you first dream, or you are inspired to believe you can create something or make it better. If you’re aiming for something, even if you don’t achieve it, you’ll still be somewhere better than where you started. If you set your goals high, and try to reach them, you will still end up being successful even if you don’t attain your original goal. Thus, it is always better to extend yourself beyond your perceived abilities because you will end up accomplishing more than if you had just aimed low.
“Shoot for the moon, even if you miss it you will end up amongst the stars.”
“Nothing ventured, nothing gained.”
“It is better to have tried and failed than never to have tried at all.”
Fuel Your Fire
Do your best, Driven, Relentless, Dedicated, Unleash your full potential
If you aren’t passionate about what you do, you won’t do your best. You need to love what you do or you will never unleash your full potential.
“Passion is energy, ignite your power that comes from focusing on what excites you.”
“Surround yourself with people who add the fuel of sound advice and positive encouragement to your fire.”
“The best time to start was yesterday, the next best time is now.”
Brian Lynott CEO
Favorite Saying: “Love what you do and do what you love.”
Mark Bilton-Smith President / COO
Favorite Saying: “Every day is a gift, be aware this ‘Precious Present’.”
Ali Bijanfar CTO
Favorite Saying: “With great power comes great responsibility.”
Jon Wolf CMO
Favorite Saying: “I don’t look to jump over 7-foot bars. I look for 1-foot bars that I can step over.” – Warren Buffett
Will Ginsler Director of Sales
Favorite Saying: “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Aristotle
Kyle Belcher Director of Client Success
Favorite Saying: “I think there is a world market for maybe five computers.” – Thomas Watson
Alex Eastwood Director of Technology
Favorite Saying: “Simplify, simplify.” – Henry David Thoreau
Steve Wolf Chief Financial Officer
Favorite Saying: “You can make excuses or you can make progress. You choose.”
Sara Cleland Client Success Manager
Favorite Saying: “My ambition is my weaponry.”
Holly Mercer Client Success Representative
Favorite Saying: “See a need, fill a need!” – Bigweld
Customer Satisfaction Score
Yeah, we’re pretty serious around here about our customer support. If the numbers below don’t make that clear, give
us a call. You will ALWAYS reach a real human located in Bend, Oregon. 24 hours a day, 7 days a week, 365 days a year.
Yes, even on New Years Eve (Sorry, we probably can’t call you a taxi though – but we would definitely try!)
The web portal is just magic! It’s very efficient to use and all the info is just a couple of clicks away!
We at USA Digital have definitely appreciated the value Resporg.com brings to our organization!
Donna RiceUSA Digital
We have all of our TFNs in one place of control now; simplification.
I have worked in the telecom industry for over 40 yrs. In that time I have worked for several telecom companies. The one thing constant over the years was using RespOrg.com as my RESPORG. With RespOrg.com I not only have control over my toll free numbers I also have, as a partner, a company that is extremely knowledgeable, a leader in our industry. They provide a very valuable service backed by world class customer service. As long as I am in telecom, I will be with RespOrg.com.
AlBroadband Office Solutions
MIX Networks has leveraged RespOrg.com’s independent resporg and LNP management services to increase operational efficiencies and lower costs. RespOrg.com’s expertise in these areas has allowed us to use them as an outsourced LNP department, freeing up some of our staff for other projects. RespOrg.com’s customer service and responsiveness are first rate. They are very accessible and are always available to answer questions. Their considerable experience and specialized industry insights make them an invaluable advocate to have on your side when navigating the often challenging world of LNP. We highly recommend their services to any carrier or customer looking for an independent LNP/resporg partner.
Carrie TurnerMix Networks
Our company, Navis, has been using RespOrg.com as our RespOrg for the past 15 years. As Navis has grown so has our usage of TFN’s, and we rely on RespOrg.com to process our submitted RespOrg’s in a timely fashion which they do. Navis currently has over 118K TFN’s that RespOrg.com has RespOrg’d on our behalf with no real issues ever. In the past, RespOrg.com helped devise a disaster plan for our TFN’s where we have templates setup which allows Navis the ability to change the CIC at the SMS on any template of TFN’s to allow Navis to continue to route inbound traffic during carrier outages. This is a huge win for our clients as we promote a proven 99.9% uptime on the routing of the inbound traffic on the 118K TFN’s we currently maintain.
We have recommended RespOrg.com many times over to other partners here in CAN and USA. I would say these folks are the best in the industry have been doing this forever and their response level and service is one of the best we have dealt with.
ULG operates with the notion of zero downtime and RespOrg.com helps facilitate this above any carrier level with all our customer specific toll free numbers. Sharing a common perspective of exceptional customer service RespOrg.com allows for ULG customers to have full redundancy even when a carrier experiences an outage. Thank you RespOrg.com for the continued support.
Alen KeshishyanUnited Language Group
After over 8 years of working together, I can say that RespOrg.com is not only one of our longest-standing vendors, but also one of the most pleasant to do business with. Always straightforward and high integrity with no surprises. Not only have we saved money relative to using carrier RESPORG services, but we have far more capability and advice from the experts whenever we need it.
Christian WattsEC Data Systems
RespOrg.com has managed tens of thousands of our phone numbers for several years – when we need something, they’re always around to help, armed with years of experience.
TFF Provisioning TeamTollFreeForwarding.com
For me it has been all upside benefits working with them. In fact, we have gotten all the above benefits and more with ATL who’s charges equal about 0.18% of what we saved on carrier bills alone.