My Experience with ATL RespOrg Services

My Experience with ATL RespOrg Services
By Victor Corbin

About twenty years ago, having heard that ATL provided RespOrg services to non-carrier organizations, I contacted them to learn more about the opportunity they represented for my employer. Their response presented many new options for toll free service management. Including possibilities for; significant cost reduction, alternate routing, easily implemented backup, nearly instantaneous changes, and flexibility not available from any major carrier. And, with a little forward planning (RespOrg and Carrier services), could make toll free service very easily managed, rapidly deployed, at a dramatically reduced cost.

About twenty years ago, having heard that ATL provided RespOrg services to non-carrier organizations, I contacted them to learn more about the opportunity they represented for my employer. Their response presented many new options for toll free service management. Including possibilities for; significant cost reduction, alternate routing, easily implemented backup, nearly instantaneous changes, and flexibility not available from any major carrier. And, with a little forward planning (RespOrg and Carrier services), could make toll free service very easily managed, rapidly deployed, at a dramatically reduced cost.

After the call I arranged to travel to Oregon to visit ATL. I found the management and personnel to be quite knowledgeable and very customer oriented. After the meeting we obtained ATL service, established our own RespOrg, developed designs for reducing cost, improving service availability, and making use of the advanced options ATL offered.

Our organization already had several toll-free carriers with significant trunking capacity into our voice network. Therefore, making physical infrastructure changes was not a big issue. The longest lead time for implementing the desired changes was processing the paper work for moving the toll-free numbers from the carrier’s RespOrgs to ours and waiting for them to perform. Once the RespOrg services were implemented it was an easy matter to load each of our domestic toll-free numbers in all our carriers’ networks—test and implement. The FCC declared toll-free numbers belong to the customer and are portable. But with ATL the numbers truly became ours.

The major carriers were very leery about our moves. The smaller carriers were anxious to get business previously unavailable to them. Very favorable pricing options were obtained. Routing designs to reduce cost and to allow for multiple redundancies were implemented. At this point toll-free service became a commodity.

There is much more—perhaps not terribly interesting. But the results after four months were:

  • An average 81% cost reduction across the board in No. American toll-free service
  • No client downtime due to carrier outages in the last 20 years
  • Implementations of several custom designs to provide application specific functionality
  • Carrier changes, percentage splits of traffic, destination changes can be done in a maximum of 15 minutes but often under 5 minutes
  • Procedures shielding call centers from sudden excessive traffic volumes were implemented
  • Much improved customer service from all vendors—they know they must perform

We do have additional management responsibilities but after the initial implementation these are not onerous.

The above sounds almost like a sales pitch. However, it is true, and I have no motive other than to thank ATL for the quality service they have provided over the years. For me it has been all upside benefits working with them. In fact, we have gotten all the above benefits and more with ATL who’s charges equal about 0.18% of what we saved on carrier bills alone.

Victor Corbin

Retired Telecom Manager

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